Sunday, 29 December 2013

Mr and Miss Symbi fit

Hello folks, as we all know, in the 1st week of December a fitness competition “Mr and Miss Symbi Fit” was organised for all the symbiosis international university students across all the campuses in Pune, Bangalore and Nashik. It was the first time, such a competition was organised, and organisers were our very own RWC( Recreation and wellness centre staff) across the campuses.

Well, to be frank, we took it as lightly as the weight of the registration form (remember that form, I was screaming and distributing and collecting… that one..!!) and never bothered to work-out or go to the gym. The idea did not even cross our minds (except for a few of us who go to the gym and workout every day).
And finally the day for our first round of Mr and Miss Symbi Fit arrived and we went to the battle field to get our Height, Weight, BMI, Flexibility etc. measured. And believe me it all went so smoothly that I never imagined what was waiting for us the next day, as the second part of the first round.


Oh lord, how miserably unfit I felt when I completed 100 squats, some 37 sit-ups, a heart rate test and a few push-ups, and was unable to sit,  stand, walk or do anything. That was the day I promised to myself that I will exercise regularly, no matter what.

Third part of the 1st round felt as though I was being operated upon, without anaesthesia (oops..! I think that is a little too much). Weight lifting and leg press..!! I do not remember if I have ever done that in my entire life, but as they say there is a first time for everything.

And when the results for the first round were announced and It registered to me that I along with three more batch mates of mine names Amrita Singh, Meenita Pawar and Preeti Pillai, had been selected in the first 30 girls amongst all the campuses across India, I forgot all my sufferings and pain I had gone through. And once again I was a happy soul and I promised to myself to join the gym and start working out regularly.

Two days passed and the day arrived when we had to go to the Lavale campus for practice of the second round, which was to be held the next day morning. Upon reaching there, we were routed to the rooms allotted to us. At 5 pm we were supposed to gather at the ground where all the arrangements had been done and the props set. It looked more like one of those military training institutes, and scared the hell out of me. As we started practising it was clear to us that it was not an easy task to clear that level. And thus we mentally prepared ourselves to fight the battle, no matter what..!!



But, the scariest part was yet to unveil, in the evening we got the news that our 1st semester results had been out. With the worst service connection (an idea can change your life..!!), we kept on trying to get a glimpse of our results. After some 20 minutes (which seemed like years to us) we got to know our result through a friend of ours.Well the good news was that we all had passed with dignity, and thus we thanked our heaven, had our dinner and went off to sleep.

The due date came and we had to wake up at 5:00 am to reach the ground on time. The competition started and one by one we had to complete a farmer’s walk, tire flip and a hurdle race. Well we all tried our level best to complete the level but only one girl amongst us (our very own topper Amrita Singh) got through to the next level.

And the next and final level comprised of ramp walk, talent round, question answer round etc. It was indeed an entertaining and glamorous evening with the celebrities and famous personalities as judges and audiences.




And this way the “Mr and Miss Symbi Fit” came to an end but with a promise to come back the next year with a bigger event involving all the colleges across Pune.

P.S.- I still have not joined a Gym or started exercising. But I promise I will someday.

By- Dr Beauty Sinha
 2 nd semester

MBA-HHM

Thursday, 19 December 2013

International Relations Conference @Symbiosis: Sharing of Experiences and Best Practices in the Area of Sustainability and Healthcare in Asia and Africa

Symbiosis International University achieved one more milestone by successfully hosting Conference on International Relations (IR) on 14th and 15th of December 2013. With the remarkable theme of India and Development Partnerships in Asia and Africa: Towards a New Paradigm  the conference provided a platform for academicians, researchers, corporates and policy makers both national and international to delve into the multifarious aspects of development partnerships.



International collaborations and partnerships have proven to be the key to development in Asia and Africa.  Healthcare being a crucial area in developing partnerships was discussed intensively in the conference. The healthcare track titled Sharing of Experiences and Best Practices in the Area of Sustainability and Healthcare in Asia and Africa brought together some of the eminent and distinguished speakers. The session was chaired by Dr Rajiv Yeravdekar, Dean, Faculty of Health and Biomedical Sciences, SIU and co- chaired by Dr. Subhash Salunkhe  Senior Advisor, Public Health Foundation of India ; Former WHO representative to Indonesia.

Discussing about the role of  GOI & Pharmaceutical Companies in enhancing Healthcare delivery in Tanzania, H.E. Dr. Hussein Mwinyi , Minister of Health and Social Welfare, Tanzania highlighted the  improved  accessibility and affordability of healthcare in Tanzania . Dr  Mwinyi  elaborated how the  collaboration between Indian pharmaceutical companies  , GOI and Tanzania has helped them in control of some dreaded diseases..

In her address on Development Partnerships in the Healthcare Sector between Iraq and other Nations,  Ms. Safia Al Suhail, Member of Parliament, Iraq said that cooperation with India in the field of Health will be widened through collaboration between  government of Iraq  and the Government of India. She also mentioned that at least 75 Iraqi patients travel to India on a daily basis for medical treatment.  Hundreds of Iraqis prefer to send their children for higher education to India on self-financing basis.Majority of the Iraqis visit India for Medical purposes, and education and for business.

The Role of Indian Diaspora & GOI in enhancing Healthcare in West Asia was splendidly elaborated by Dr. Azad Moopen, Chairman, DM Healthcare Group, Dubai. He also stated how the Indian healthcare providers have brought affordable quality healthcare within the reach of people in West Asia.

The need of Augmenting Allied Health Services for Quality Healthcare was prominently brought out by Dr. Vishwas Mehta, IAS Joint Secretary, Ministry of Health & Family Welfare, Government of India. He mentioned about the  initiatives taken by Govt. Of India to optimally utilize the existing resources (Infrastructure/HR etc.) and to create more institutions, strengthen the available  resources and optimal use of technology that to cope up with the Scarcity of resources. He emphasized on creation of a new public health  cadre with introduction of B.Sc.(Community Health ) Course to have a middle level officers  to be posted at Sub-Centres / PHCs in Rural areas.
Dr. Bulbul Sood, Country Director Jhpiego spoke on Strengthening of ( Reproductive and Child health) services through reinforcement the Pre service education for the nursing and midwifery cadre. Jhpiego initiatives have been proven successful in revitalization of Postpartum Family Planning and IUCD services. Jhpiego’s safe childbirth checklist program has improved quality of intrapartum and immediate postpartum care for the mothers and their new-born.

Dr. Shubhra Trivedi, Senior Program Manager of Population Service International, UP, India mentioned about the innovative PSI social franchise Model which encompasses a network of qualified health practitioners linked through contracts to provide socially beneficial services under a common brand.  She highlighted that social franchising has proven beneficial to  Low-income communities  as well as  to private healthcare providers. High-quality services at affordable prices are now accessible. Private providers benefit from increased clinic revenues that are generated through an expanding clientele Governments have improved national health indicators and an enhanced stronger, better regulated private health sector.

Ms. Neha   Bhagatkar
Assistant Professor

SIHS

Tuesday, 10 December 2013

IMPRESSIONS 2013: SIHS Re-Union

RECONNECTING THE EX-INHABITANTS - IMPRESSIONS 2013….

With the magnificent efforts put in by the Alumni committee of SIHS on 30thNovember was all ready to kick off the first alumni meet ”IMPRESSIONS 2013 “in a very superlative fashion.

Everyone was ready to greet the ex-inhabitants of our institute with enthusiasm.



The event was a way for the alumni to meet some of the students while reconnecting with their peers.
It was an evening solely dedicated to our alumni, where the alumni revisited and relived the best times of their college life.
It all started with a warm welcome address which made everyone feel back at home.


All the Alumni shared their experiences and what is their cherished memory of SIHS that they still carry with them.



SIHS students  stepped onto the stage and brought the house down with one liners ,strange quizzes ,musical  chairs and other games.


A video was pictured which was exclusively made for the event which made the alumni reminiscent of  their college days, the times of masti, study, photo sessions and so on..


Our faculty and alumni whole heartedly participated in the show, won prizes and laughed their heart out. 

        Distinguished Alumnus Awards:






But the fun wasn’t over yet.....
The cultural programme was a diverse mix of Indo-Western dances.
The students enthralled us with their display of a wide array of both traditional and western dances.





Then the dance floor was open to all.
A musical bonanza followed, where performances floored us with intoxicating blend of music and dances.
People were swaying to the pretty numbers played by the DJ.




Everyone was seen enjoying on the dance floor, a scene to be remembered and cherished.



As the stomach rumbled, food was served and the scene resembled a huge family get together.






The thunderous applause at the end of the event said it all.
 The alumni meet was a perfect blend of nostalgia, fun, professionalism and entertainment and truly an evening to remember.


Dr. Saylee Pawar
MBA HHM 
2013-15 Batch

Thursday, 14 November 2013

Healthcare IT – Current scenario and Career prospects

If it is said that healthcare IT is the most promising area in terms of career growth there are valid reasons for this. In recent years healthcare IT has shown tremendous investments and growth. Also it is among the few fields which are free from the impact of the recession. Earlier the healthcare professionals were skeptical about the career growth and prospects in Healthcare  IT  but the now  the scenario has changed.

The greatest boom is because of the adoption of  EMR. Talking globally  , most of the hospitals in US demonstrate significant use of the electronic health records. This includes implementation ,use of e prescription and ability of the IT systems to send EMR data  electronically to public health agencies. Under the American Recovery and Reinvestment Act (ARRA) of 2009 the Health Information Technology for Economic and Clinical Health (HITECH) Act set aside $19 billion for hospitals and physicians who demonstrate meaningful use of electronic health records.  The Indian healthcare providers plan to spend Rs. 5700 Crore ($ 897.64 million) on IT in 2013, a 7% rise over 2012 revenues of Rs. 5300 Crore ($ 834.65 Million) as per a report by Gartner.

The second significant thrust behind healthcare IT growth is the tenth revision of the International Statistical Classification of Diseases and Related Health Problems, or ICD-10. ICD -10 affects coding for everyone covered by the Health Insurance Portability and Accountability Act (HIPAA). ICD-10 codes are to be used on all HIPAA transactions. Preparing for ICD-10 is a lot of work for most health organizations: the potential of updated software to install, staff training, changes in business operations, internal and external testing, reprinting of manuals to make this transition happen, the healthcare industry needs skilled healthcare IT people.

For healthcare managers a career in healthcare IT can be financially lucrative. But one should be ready to adapt to the continuous change particularly in the area of technology. The entry level position offered by various IT companies is that of a healthcare business analyst. Business analyst should possess a strong knowledge of Healthcare domain (claims, contracts, health insurance). Analysts gather data and conduct researches. After the research is complete, groups of healthcare business analysts may reconvene, review findings and investigate potential solutions. The growth trajectory is followed by the positions of Associate consultants , consultant and Principle consultant. Also there are prospects of working onsite.
Health care industry is gearing up really fast to proceed to the next level of technology with the improvised use of IT. Choosing a career in healthcare IT provides opportunity to grow individually along with the growing industry.


Ms . Neha Bhagatkar
Assistant Professor

MBA –HHM ( SIHS)


References
http://www.healthcareitnews.com

Thursday, 7 November 2013

Healthcare Management as a Career Option

For decades, having a doctor’s degree is considered to the biggest achievement. The tradition is to do post-graduation  and then establish practice . But Gen Y of doctors is open to  other options as well. One such option available for a medicine graduate is MBA in  healthcare management  The Post graduate degree in Healthcare Management  that suits ones   temperament and skills and where one can  successfully utilize my medical background as well.

Coming from ancient school of thoughts, most of the medicine graduates feel that the clinical knowledge would go waste. The fact is that MBA is not a change of profession but a medical degree will act as a basic platform to explore wide opportunities in globally evolving healthcare.

After MBA HHM  the opportunities are not only limited to the hospitals but it entails one to choose a career between various other verticals like healthcare IT, health Insurance, healthcare Consultancies , Pharmaceuticals & wellness. The initial position offered by the companies is at the mid-level management.  Even the opportunities in Public sector have increased tremendously. One can get an opportunity to work with WHO, NRHM, RNTCP, and UNICEF etc. Public sector companies prefer Doctors with MBA who are able to understand and solve the problems associated with healthcare delivery. Also one gets the opportunity to do research in Public health. 


The curriculum  in health care management provides courses  on organisational behaviour, health economics, organisational research, health plan, strategic management, how to design a hospital, requirements of a hospital, , national health programme, medico-legal acts, waste management, international health regulations, comparative health systems, accountancy , HR and so on. The program touches all the verticals of healthcare and gives an opportunity to choose work area as per ones interest.

The route to entry is via MBA entrance ( E.g. For Symbiosis: SNAP Test).  The aptitude test involves questions on logical reasoning, data interpretation and analytical skills. Medicos have a constant fear of Mathematics. But the aptitude test is more of applicability of the basics learnt during schooling. And when one can crack the toughest medical entrance test then why not an MBA entrance Test. 

The healthcare Managers need to be flexible, creative, analytical and organized in putting policy changes into practice. Healthcare managers must be able to effectively communicate with people at all professional levels. But what is treasured the most is the vast scope in all domains of health care and fast paced professional growth. The attractive compensation is also a significant part but not the entire part of the story. To sum up with, if you have the passion to learn, curiosity to explore and courage to lead then this is the right field.

Ms. Neha Bhagatkar
Asst. Professor
SIHS

Wednesday, 23 October 2013

Change Management in Hospitals

Hospital is considered to be the most   complex structure  than any other organisation . There are many different departments in the hospitals which are interlinked directly or indirectly   and thus  they  interact with each other through a formal or informal communication channel.  Also, The hospital interact with many customers   internal as well as external.  With different stake holders the departments in hospital may act in ignorance to each other or may be completely contrary to each other. In such system introducing and managing change becomes a tedious task.

Change typically encompasses introduction of new or unfamiliar team structures, processes, procedures or technologies or new ways of working. Hospital Managers   face two problems consistently. First is to have smooth operational   functioning and other is the change management . The operations management can be dealt effectively by laid down policies, protocols and Standard operating procedures. But the change management becomes a challenging job for them.

Few things necessary  for change management in a hospital  are -
Positive leadership- An effective leader should change the  paradigm  much in advance .Those who themselves practice the change are much effective in creating a vision .the Change only operates the environment of trust mutual respect where the staff feels valued . and they are being heard. Their  problems should be addressed and their questions are answered.

Communication-  Effective communication  makes the objective clearer and more coherent . The message should clearly percolate in the staff that the change is for the betterment of the organisation. For example if the Hospital is in process of implementing EMR and going paper less it should be communicated to the clinicians that  EHRs will allow clinicians to access the right patient information at the right place at the right time.

Outcomes - Managers  must be able to paint a vibrant picture for employees as to what future changes will look like. At the same time the outcomes should be addressed   which helps them understand how the changes are helping them professionally as well  as personally.

Route-An effective change management system should lay our  guidelines lines  and show a clear route of achieving the change. The plan should include phases and deliverables in each phase of change. It is always a good idea about having a pilot study or a small trial of the solution or process.

Identify stake holders – Managers should identify the key persons responsible for implementing the change. Identify each persons role, expectations from them and create a pool of innovators who will be ready to implement change .

Ms . Neha Bhagatkar
Assistant Professor 
MBA –HHM ( SIHS)

References-
  1. www.ncbi.nlm.nih.gov  
  2. www.who.int
  3. Change Managementin Health Care Robert James Campbell, EdD
  4. Managing Change in the NHS - Valerie Iles and Kim Sutherland

Monday, 21 October 2013

Rational Use of Drugs in Hospitals

The bacterial drug resistance has followed the advent of antimicrobial therapeutics like a faithful shadow. Today the world authorities are though basking in the glory of about the discovery of entirely new group of antimicrobials, the drug resistance is increasing at a galloping pace. Before seventies, genetic materials were the only ways for the bacteria to become resistant but in the last couple of decades the infectious multiple drug resistance through bacterial plasmids has emerged as a growing menace. In the hospital practice Gram negative bacteria have assumed the new heights of resistance not only to a few newer antibiotics at a time, but to almost all the older generation of antibiotics simultaneously.  Unless the medical fraternity gets united to stop the indiscriminate and irrational use of drugs and implement the proper strategies, a day may not be far away to throw us back to the pre antibiotic era.

Guidelines:
1. In order to stop the indiscriminate use of drugs it is essential to select and continue antibiotics based on the drug sensitivity reports..
2. Prophylactic use of antibiotics before surgery needs to be discouraged.
3. Antibiotics can be avoided in noninvasive diarrheas.
4. Simple penicillin group of drugs are still the best drugs to treat infections such as sore throats caused by Beta-hemolytic streptococci.
5. The patients with multiple drug resistant bacterial infections need a special care in the units to avoid cross infections from them.
6. Antibiotic usage policies need to be formed for every hospital but can work only with the cooperation with the clinicians.
7. The recent laboratory data on the susceptibility patterns can be used to start the antibiotics empirically before the drug sensitivity reports reach the clinicians.
8. The third generation and more recent antibiotics may be used for the patients, only if routine drugs are found resistant as per the laboratory report.
9. As a general approach in emergency, a combination of aminoglycoside and cephalosporin may be tried till the availability of the culture sensitivity results.
10. Some of the drugs could be kept as only reserve drugs to avoid the emergence of drug resistance in a given hospital. With the reluctance of the use of the furadantin for UTI, in the recent years, in hospitals, the incidence of resistance for the same has gone down dramatically.


Dr. (Brig) Anil Pandit
Professor- MBA (HHM)

Wednesday, 16 October 2013

Towards Clinical Excellence


Clinical excellence in a hospital involves care pathways leading successful achievement of clinical outcomes. Patient nowadays has become more aware and lays a high value on a clinical outcomes. The Clinical outcomes along with the financial and operational outcomes are the key performance indicator for a hospital. The systematic critical review of the quality of clinical practice by a multidisciplinary team is the key to improving outcomes. Satisfactory achievement of the clinical outcomes ensures high quality of medical care and helps sustenance of the organisation in the long run.

The following narratives describe the three pillars in clinical excellence-
  1. Clinical performance indicator
  2. Clinical audit
  3. Clinical risk assessment  & management


1. Clinical performance indicators
Clinical indicators quantitatively measure the clinical process outcomes. These indicators do not directly measure the quality of services but they serve as tool to bring out the potential problems requiring improvements. Based on the outcomes investigations can be carried out.

Examples of clinical indicators are re-admission rates , Hospital acquired infections, surgical re- exploration rates. These indicators can be collected on a monthly basis and trends in the data can be observed and analyzed.

 2. Clinical audit
 Clinical Audit is a well-established method of reviewing clinical practice against agreed standards with the aim of identifying areas for improvement in quality of care.

The NHS in United Kingdom has defined Clinical Audit as “The systematic critical analysis of the quality of medical care, including the procedures used for diagnosis and treatment, the use of resources and the resulting outcome and quality of life for the patient” (Swage, 2000;Wright & Hill, 2003).

Stages of clinical audit
1. Preparing for audit – This includes involving users , selecting a topic , identifying purpose and defining the requisite skills.
2. Selecting the criteria-The criteria form the tool by which the quality of care is measured. Criteria includes  deciding the parameters critical to quality.
3. Measuring performance- It consists of planning the data, identifying users, sampling users and finally, handling data

4. Making improvements -This stage is most critical in Clinical audits to demonstrate actual changes and make concrete improvements in care delivery.

5.Sustaining improvement-Any improvements made as follow-up actions in clinical audits must be monitored, evaluated, maintained and reinforced within the hospital.

3. Clinical risk assessment and management
From a clinical perspective patient safety involves ensuring safety in clinical procedures and managing risk associated with the delivery of healthcare. This involves identification of the risk associated with the clinical processes and suggesting possible ways to prevent them .This uses tools like FMEA( Failure mode and effects analysis ) and RCA( Root cause analysis) . FMEA is an effective tool to analyze  clinical  procedures critically. It helps identifies potential failure modes in the current procedures, assesses the effects of the failure modes, then prioritizes the failure modes in order to redesign, implement and monitor the new procedures.

Root cause analysis (RCA) gives a retrospective analysis and is carried out after a sentinel event or near miss has occurred. The purpose of RCA is to identify the underlying causes of any variation in care pathways leading to adverse events.



Ms. Neha   Bhagatkar
Assistant Professor

SIHS 

Thursday, 10 October 2013

PLANNING OF A HEALTHCARE FACILITY

Healthcare delivery has evolved from an erstwhile insulated physician – patient setup involved in the treatment of specific ailment/disease into its present form which is essentially hospital based. The complexities of such a hospital based multi- disciplinary, integrated and comprehensive healthcare delivery system demands that the physical facilities of hospitals are designed scientifically. Rising costs of healthcare, increasing “ consumer ’’ awareness , quality consciousness and increase in number of specialties , each with their specific design needs, requires healthcare planners and managers to involve themselves actively in planning physical facilities of hospital along with architects/ Hospital planning team.

Scientifically planned, aesthetically designed and appropriately equipped hospitals have become the strategic need for any organization or community. The realization of this strategic imperative requires inputs from a number of knowledge based streams. The participation of Doctors, Engineers, Architects, Town Planners, Equipment Manufacturers and Lawyers are just the tip of the proverbial iceberg. Comprehensive planning and designing of facilities justify the involvement of a large number of specialists from different fields.

Rapid advancements in technology, especially in diagnostics and surgical procedures, require the planning of health facilities be flexible. This ensures that future expansions/ alterations are cost effective and can be done with least disturbance to day to day operations. Flexibility would make it possible for new additions to be functionally dovetailed to the existing facilities.

The intangible benefits of healthcare facility planning are numerous and remain difficult to measure. Client and staff satisfaction, communication, facilitation, efficiency of processes and quality of care are just some of the intangibles that benefit from scientific facilities. This facet is further compromised by the need for cost containment and cost awareness a balanced perspective therefore seems the most desirable outcome.

The urgent need for planners of healthcare facilities to evolve planning protocols based on pragmatic, feasible and cost effective paradigms cannot be emphasized enough. Our country can ill afford a large expenditure on healthcare facilities, which subsequently fail into disuse or remain underutilized for a plethora of reasons.

Contemporary medical care facilities world over seem challenged by certain common contentious and threatening issues. Cost of medical care, dehumanization of care, ,highly evolving technology, exorbitant equity, accessibility and social conscience are some issues demanding immediate attention of planners. A common theme which seem to link all stakeholders relate to the healthcare facility, its plan, its design, its ability to support and sustain the care delivery and its contribution to cost, efficiency and quality.  

Dr. (Brig) Anil Pandit
Professor- MBA (HHM)

Tuesday, 8 October 2013

Jai Hari Vitthal : Our experiences during the Warkari event 2013

The wikipedia explains “Wari”as a religious movement within the bhakti spiritual tradition of Hinduism. It is geographically associated with the Indian states of Maharashtra and northern Karnataka. Pilgrimage to Pandharpur is called as Wari. The people who undertake a Vari are called Warkaris .Warkaris worship Vithoba (also known as Vitthal Krishna, an avatar (incarnation) of Vishnu), the presiding deity of Pandharpur. Every year, hundreds of thousands of Warkaris walk hundreds of miles to the holy town of Pandharpur, gathering there on Ekadashi (the 11th day) of the Hindu lunar calendar month of Aashaadha (which falls sometime in July). 
Jai Hari Vitthal

Continuing the same ancient tradition  and dedications lakhs of Warkaris entered Pune on
First of July 2013  spreading the waves of devotion and contentment. 


Glimpse of the Crowd



In consonance with the tradition of the wari , SIHS has built a tradition of serving Warkaris  every year. We the ‘Budding Managers’ of SIHS got the unique opportunity of exercising our managerial skills during the Warkari Event this yearAlong with the MBA students, students of Emergency medical services, Staff from Healthcare centre  also participated. We being the management students our task was to manage the crowd, whilst our EMS friends would tend to the ailments and medical issues of the Warkaris.
 
Team Symbiosis 
By 8.30 am students   took their respective ambulances along with the EMS staff. Finally after weaving through the crazy Pune traffic and the narrow City roads the ambulance came to a halt.
We quickly decided on a ‘Game plan’. We divided the people according to Gender and identified that the men would be tended to by the Gentlemen in our group while the Ladies, would handle the Ladies! 



Waiting..patient(ly) 
After the initial chaos things eventually settled and progressed smoothly. Everybody got acquainted and comfortable in their roles- The EMS students with their task of tending to the patients and us managing.

The learning experience gained from this event will be embedded in our minds all throughout our lives and the basic managerial skills were learnt here. From learning basic Marathi terms like ‘Kaku, Aushadh Payije?’(Aunty, do you need medicines?”  to major Life lessons asserting how lucky we are to be where we are, from basic bonding with our classmates to actually serve the public at a ground level; the experiences we shared is going to last us a lifetime.

Nothing gets done (in Pune) without the Vada Pav !

 The event of Warkari was successfully completed,with the earning of immense appreciation for Symbians everywhere, and lot of goodwill and good wishes of all the pilgrims, who were helped by our little humanitarian effort. The day left us feeling wonderful about having helped people in whatever way we could, gave us an opportunity to exercise our skills and make new friends while on the job. 

We are very fortunate to have been a part of such a mammoth event, which allowed exploring and discovering our capabilities, stretching ourselves while getting a break from classroom academics as well.