A workshop was conducted on 16th March 2018, for the students of SIHS (Symbiosis Institute Health Science, Pune). The workshop covered various topics which were taught by 4 speakers.
The first session was taken by Dr. Madhur Rao (Senior Medical Administrator at KEM Hospital Pune). Sir spoke on the topic- Management Challenges in Change Management- Implementation of a new EHR (Electronic Health Records).
Sir gave us insights on this topic and educated us about the uses of EHR and how important it is to implement EHR in every hospital. The risings number of deaths due to medical error has necessitated the implementation of Electronic Health Record, to improve safety and care in hospitals. In the session the students came to know about the benefits of EHR as well as why it is still not practiced everywhere and by every doctor.
Dr. Ashish Banerji concluded the session by telling us why doctors are reluctant to use EHR. That is because they think that maintain eye contact with patients is very important which they will lose while using EHR. Also they feel that patient will consider that the doctor is not paying attention to what he/she is saying. After the session Dr. Madhur Rao was felicitated by Dr. Anil Pandit.
The session was followed by a short tea break.
The second session was taken by Dr. Viju Rajan (GM Columbia Asia Hospital, Pune). Ma’am enlightened us with the topic – Application of LEAN Principles in hospitals. Ma’am introduced the concept of LEAN management to us. Lean management is a concept of running an organization that supports the concept of continuous improvement, a long-term approach to work that systematically
seeks to achieve small, incremental changes in process in order to achieve efficiency and quality.
Ma’am made the session more lively and interactive by making us play games like- folding of T-shirt, played by 2 students (Bineesh Benny and Deepesh Gupta, in which Bineesh won). They were supposed to fold the T-shirt properly and time was noted.
There was another interesting game passing of ball played by two groups of 6 people. They were supposed to pass the ball, in air, with timer. Ma’am also showed many interesting videos.
The session was an interesting and interactive one. And students enjoyed as well as learned about the concept. The session was followed by lunch break.
The third session was taken by Dr. Soniya Bhagat (Deputy Manager- Quality, Ruby Hall Clinics). Ma’am talked about documentation and its compliance. She explained about the Dos’ and Don’ts of documentation process while recording and reporting.
She made the session interactive by conducting quizzes in between the talk and rewarded the students by giving them chocolates. She also talked about the legal aspects of documentation process.
Finally the talk was concluded with Question/Answers. After that she was felicitated by Dr. Ashish Banerji.
After Dr. Soniya Bhagat the session was continued by Dr. Sanjay Dalsania (General Manager Quality at Apollo Hospital, Navi Mumbai). His topic of discussion was Healthcare Accreditation. He gave a practical insight to the topic by involving the students.
He divided the entire class according to the different departments of the hospital and asked them to explain their respective roles in improving the quality of the hospital. The session ended by felicitating Dr. Sanjay Dalsania by Ms. Devika Shetty.
From the entire workshop, the students of MBA-HHM 2017-19 have expanded their knowledge on quality aspect of hospital, its various parameters, standards, checklist and other criterion.
