Patient
safety has become a very important role in today healthcare industry. With
increased awareness amongst patients about their health rights it has become
imperative for hospitals to achieve a certain minimum quality levels &
allied healthcare service providers while delivering healthcare. The widely
acceptable healthcare quality standards in current India’s healthcare scenario
are the NABH standards.
NABH
National
Accreditation Board for Hospitals & Healthcare Providers (NABH) is a
constituent board of Quality Council of India, set up to establish and operate
accreditation programme for healthcare organizations. The board is structured
to cater to much desired needs of the consumers and to set benchmarks for
progress of health industry. The board while being supported by all
stakeholders including industry, consumers, government, have full functional
autonomy in its operation.
VISION
of NABH-
To
be the apex national healthcare accreditation and quality improvement body,
functioning at power with global benchmarks.
MISSION
of NABH-
To
operate accreditation and allied programs in collaboration with stakeholders
focusing on patient safety and quality of healthcare based upon national/international standards,
through process of self and external evaluation.
OBJECTIVES
of NABH-
·
Accreditation of healthcare
facilities
·
Quality promotion: initiatives like
Safe-I, Nursing Excellence, Laboratory certification programs (not limited to
these)
·
IEC activities: public lecture,
advertisement, workshops/ seminars
·
Education and Training for Quality
& Patient Safety
·
Recognition: Endorsement of various
healthcare quality courses/ workshops
As
future healthcare managers it is very important for us to be aware of what NABH
is all about, what its standards are & how to implement them in an
organisation. With these objectives in mind a 3-day workshop was conducted by
SIHS for both 1st and 2nd year MBA-HHM students on 2nd,3rd
& 4th of December 2014.
The workshop was conducted by Dr
Krishnamurthy, renowned anaesthesiologist & currently working with NABH
& Dr S.K.M Rao, GM, Columbia Asia hospital, Kharadi, Pune who is also
working with NABH on its accreditation board. The first lecture in the morning
session on 2nd December was conducted by Dr SKM RAO. He introduced
us to the concept of NABH and how it’s a part of Quality council of India. He
explained how NABH is different from the regulatory laws of our country &
healthcare and how the two should not be confused.
NABH
has specific standards for dental establishments as well as pathological labs.
S.K.M
Rao, in the first session, explained every standard pertaining to AAC &
COP. Later Dr. Krishnamurthy took over in the afternoon & explained
standards of MOM & PRE. He had a very effective way of putting his point
forth. His session was quite entertaining and educating at same time.
The
second day of the NABH workshop was conducted in the SLS auditorium. The
workshop began at 9am with the first portion of the session being carried out
by Dr Krishnamurthy and the second portion of the session by Dr Sunil Rao. Both
the speakers spoke in length about NABH standards like Hospital Infection
Control, Continual Quality Improvement, etc. The need for intensive patient
safety protocols, signages and documentation and analysis of sentinel events
were stressed upon. They related all the
standards to practical scenarios encountered in the hospitals and thus captured
the attention of all the students. Questions from the students were invited and
answered duly after every standard was explained. The sessions were very interactive and
energetic.
On
3rd day of workshop it started with a core discussion between Dr
Krishnamurthy and & Dr Pandit about the entire process of documentation.
The discussion was for quite some time which concluded on facts like as NABH is
voluntary even the best hospitals is not taking the accreditation &
secondly with the accreditation, cost will also increase for general public which
is unacceptable for poor section in government setup. In the lecture he
explained about the cost which patient pay because of lack of quality. Taking
the students as future managers he explained all the process regarding
accreditation. He talked about the role of quality control manager for organization.
It
was an interactive session for students. He also explained about the plan how
NABH are spreading awareness about quality improvement. It is ended with a
concept of
KISS i.e. Keep it simple and straightforward
Students took part very enthusiastically and cleared their doubts
about legal aspect & dental accreditation. In this session he also
explained about lab & ICU quality management. The session ended with
comparison between JCI & NABH and international plans of NABH. By day end
students had ample amount of knowledge about the importance of Accreditation.
Prepared
by-:
Dr
Nirmal Shah
Dr
Priyanka Arland
Aditya
Mittal
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