Friday, 18 March 2016

Guest lecture on 'Overview of the Hospital operations' by Dr.Anupam Karmakar.

The session for the Private Sector Training was held by Dr.Anupam Karmakar, CEO Gurunanak Hospital, Bandra, Mumbai. He spoke to us about an overview of the Hospital operations.
The session began with the importance of having a vision in our life. He insisted on us having a graph of our life, of where we need to reach 5 years from now. The importance of knowing our final goal is essential is order to grow. Hospital sector, he said is the “Mother of all verticals” as it is the base for all operations.
He gave major importance to the patients visiting a hospital since they are the “Branding” and “Marketing” agents for us. It is the word of mouth spread by them which decides the reputation of the hospital. And hence, the crux of everything is to have empathy for our patients and not sympathy. Being an interactive session, he asked us what we think of the words “Hospitality” and “Quality”, for which numerous answers were given after which he said that quality depends on proper delivery of services and operations.
The focus then shifted to what we should look at when we apply for a job, the answer to which was:
·         Vision and mission of the hospital
·         What the organisation is all about
·         What it does for the society
·         What is the job description
·         What they want from you
·         What you expect out of the job
·         The hierarchal level of that organisation (Organogram)
He said that it is very important to know the workflow of the organisation in order to understand the protocol for passing information between all the departments. The cost of treatments play a major role in defining the quality of care as the patient should be satisfied with the services after paying a heavy amount from his pocket.
The Average Length Of Stay  (ALOS) for a patient has a major effect on the hospital earning, since after the operation the time taken by the patient for recovery is the time the hospital bears the cost of the resources utilised by that patient i.e. the bed cost, nursing cost, equipment cost, etc.
The next part of the session involved what the duties of various people working in a hospital should be from the time a patient enters a hospital to the discharge and billing desk, which were as follows:
·         Clean premises and well groomed staff is essential for maintaining a good image of the organisation
·         The security is the first level of interaction for every patient, hence the security guards should be well aware of the entries and exits of the hospital premises and the entire area, must know all the staff working there, must be aware of the nearest police station from the hospital and of the ambulatory services.
·         The receptionist should greet the patients well and be humble
·         Medical Officer (MO) should be well aware of all the operations in a hospital
·         The staff should be empathetic and conscious of the treatment procedures being carried out for all the patients. There should be a smooth interaction between all the members from nurses to doctors.
·         The billing desk and TPA depts. should improve the process of discharge. The normal discharge time should be reduced from days to hours and claims should be cleared as easily and smoothly as possible without hassles.
Sir also spoke about the bed occupancy of a hospital. It is said to be 100% when 80-85% beds are occupied, and the rest 15-20% beds are kept vacant for emergency and disaster cases.
Charity commission of a hospital was spoken of, where the Trust of the organisation provides treatment for the following patients at reduced costs:
·         Indigenous patients (10%) of cases - Totally free
·         Weaker sections – (10% )  50% off
The concluding part of the talk involved a short QnA session where the students asked their queries and were well answered.

Guest Lecture on Use of Technology to Maintain and Promote Health' by Dr. Harsha Doddihal

Dr. Harsha Doddihal, co-founder and CEO of Prana Healthcare Enablers and also a practising oncologist addressed us on the use of technology to maintain and promote health. Being an entrepreneur he stressed on the importance of innovative ideas and how to be unique in your field. When the class was asked what they expected from the lecture it mainly consisted of points like current and future developments in home healthcare.
Sir asked us for 2 basic definitions: Technology and Health. While both these terms are separate they are coming together to give us a better future for tomorrow. Defining both technology and health he said: technology is applying scientific knowledge for practical purposes, while health is (more than d
octors, nurses, technology) about kindness, compassion, love and empathy.
Dr Harsha then drew a timeline of the technology, from the early 1800s to date, starting right from anaesthesia way back between the 1799 to 1864, moving on to antiseptic surgery, radium and x-rays which offered a visual inside the body without having to open it up, vaccinations related to eradiation of small pox and now polio up until the current trends in technology. He also mentioned how the practice of hand wash, which was started as an antisepsis measure, has still, almost 150 years later, not been implemented effectively. Helmets and seat belts is another technology that can reduce mortality by 50% up until Infant incubators (to reduce IMR). The World War resulted in new technology in healthcare such as scurvy was found to be caused due to a deficiency of Vit C, Penicillin, Sonography, Cancer chemotherapy, Titanium, to name a few.
Currently the UK, Canada and Cuba have the best healthcare, being a socialist economy, though facilities and medication available in Cuba are limited.

Sir went on to ask us 3 thought provoking questions:
1.     How is medicine changing?
2.     Will hospitals change humans?
3.     How will technology and humans force medicine to change?
It is here that we realize how important digitization is and how tomorrows leaders will be those who make their facilities “Patient friendly”
What keeps us healthy? This is a question that everyone wants the answer to. According to sir it is 50% healthy behaviour, 20% environment, 20% genetics & 10% access to care. What we spend on, however is 88% on medical sciences, 4% on healthy behaviour, 6% on other. 90% of healthcare expenditure happens in the last year of an individual’s life…
With Indian Healthcare developing at an alarming rate and the contribution to GDP increasing from 3% - 18% the current market trends have changed too. Places like Practo are getting increased investors and labs are looking for JCI and NABH accreditation. Obamacare is one of the instrumental programmes in promoting and revolutionizing Healthcare.
The current market trends discussed were
-      Telehealth – virtual care by doctors
-      Portable diagnostics – which can be linked to phones
-      Patient Empowerment – apps like “Patients like me”
-      Health apps
-      Big data
-      Home ICU care
Medication adherence is also a difficulty in today’s scenario. Since 50% of the patients fail to take their medicines correctly, technology like pill bottles that change colour, SMSs, missed calls, digestible sensors and so on help minimize such events.
India has not been far behind in terms of technology there is ORS, Jaipur Foot, Cola Life project, and the latest being 3D printing.
Sir ended his talk by talking a little bit about the achievements of his company and saying that US trends today will forecast India’s trends tomorrow and as healthcare professionals it is important to understand such trends.
In all it was a very insightful session and the information provided by sir was truly enlightening.

Friday, 11 March 2016

Instructions for GE‐PIWAT candidates for MBA(HHM) 2016-18

The following documents are required to be carried for verification when appearing for the GE-PIWAT process:
1) A copy of GE-PIWAT Confirmation Letter (This will be sent to you by email)
2) SNAP 2015 Test Admit Card
3) GEPIWAT Admit Card
4) Self-attested SNAP Test Score Card (Available on the SNAP website
5) Original and self-attested copy of Photo Identity Proof (Passport/ Driving License/ PAN Card/ Andhra Card/
    College Admit Card)
6) Original and self-attested copy of Caste/ Category Certificate (SC/ ST/ Differently Abled/ Kashmiri Migrant/Defense) if applicable.
7) Original and self-attested copy of Std. X, Std. XII and qualifying examination mark sheet (All Semesters)
8) A one page bio-data (any special achievements, hobbies, special award, extracurricular
9) Work experience certificate issued by the Company
10) Other certificates for extracurricular activities


IMPORTANT: Candidates should note that an authenticated GE-PIWAT Admit Card is an important document
without which the candidate will not be permitted to appear for further selection processes of SIU. If the GEPIWAT Admit card is lost, a duplicate GE-PIWAT Admit Card will not be issued. It should be retained till the admission process is over.

                                         SYMBIOSIS INSTITUTE OF HEALTH SCIENCES (SIHS)
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                                               Contact: 020-25658014 / 8380076336 / 9860128407.