Friday, 5 December 2014

NABH Workshop - Learnings & Way forward

Patient safety has become a very important role in today healthcare industry. With increased awareness amongst patients about their health rights it has become imperative for hospitals to achieve a certain minimum quality levels & allied healthcare service providers while delivering healthcare. The widely acceptable healthcare quality standards in current India’s healthcare scenario are the NABH standards.

National Accreditation Board for Hospitals & Healthcare Providers (NABH) is a constituent board of Quality Council of India, set up to establish and operate accreditation programme for healthcare organizations. The board is structured to cater to much desired needs of the consumers and to set benchmarks for progress of health industry. The board while being supported by all stakeholders including industry, consumers, government, have full functional autonomy in its operation.


To be the apex national healthcare accreditation and quality improvement body, functioning at power with global benchmarks.

To operate accreditation and allied programs in collaboration with stakeholders focusing on patient safety and quality of healthcare based upon national/international standards, through process of self and external evaluation.

·         Accreditation of healthcare facilities
·         Quality promotion: initiatives like Safe-I, Nursing Excellence, Laboratory certification programs (not limited to these)
·         IEC activities: public lecture, advertisement, workshops/ seminars
·         Education and Training for Quality & Patient Safety
·         Recognition: Endorsement of various healthcare quality courses/ workshops

As future healthcare managers it is very important for us to be aware of what NABH is all about, what its standards are & how to implement them in an organisation. With these objectives in mind a 3-day workshop was conducted by SIHS for both 1st and 2nd year MBA-HHM students on 2nd,3rd & 4th of December 2014. 

The workshop was conducted by Dr Krishnamurthy, renowned anaesthesiologist & currently working with NABH & Dr S.K.M Rao, GM, Columbia Asia hospital, Kharadi, Pune who is also working with NABH on its accreditation board. The first lecture in the morning session on 2nd December was conducted by Dr SKM RAO. He introduced us to the concept of NABH and how it’s a part of Quality council of India. He explained how NABH is different from the regulatory laws of our country & healthcare and how the two should not be confused.
NABH has specific standards for dental establishments as well as pathological labs.
S.K.M Rao, in the first session, explained every standard pertaining to AAC & COP. Later Dr. Krishnamurthy took over in the afternoon & explained standards of MOM & PRE. He had a very effective way of putting his point forth. His session was quite entertaining and educating at same time.

The second day of the NABH workshop was conducted in the SLS auditorium. The workshop began at 9am with the first portion of the session being carried out by Dr Krishnamurthy and the second portion of the session by Dr Sunil Rao. Both the speakers spoke in length about NABH standards like Hospital Infection Control, Continual Quality Improvement, etc. The need for intensive patient safety protocols, signages and documentation and analysis of sentinel events were stressed upon.  They related all the standards to practical scenarios encountered in the hospitals and thus captured the attention of all the students. Questions from the students were invited and answered duly after every standard was explained.  The sessions were very interactive and energetic.

On 3rd day of workshop it started with a core discussion between Dr Krishnamurthy and & Dr Pandit about the entire process of documentation. The discussion was for quite some time which concluded on facts like as NABH is voluntary even the best hospitals is not taking the accreditation & secondly with the accreditation, cost will also increase for general public which is unacceptable for poor section in government setup. In the lecture he explained about the cost which patient pay because of lack of quality. Taking the students as future managers he explained all the process regarding accreditation. He talked about the role of quality control manager for organization.
It was an interactive session for students. He also explained about the plan how NABH are spreading awareness about quality improvement. It is ended with a concept of 

KISS    i.e. Keep it simple and straightforward

Students took part very enthusiastically and cleared their doubts about legal aspect & dental accreditation. In this session he also explained about lab & ICU quality management. The session ended with comparison between JCI & NABH and international plans of NABH. By day end students had ample amount of knowledge about the importance of Accreditation.  

Prepared by-:

Dr Nirmal Shah
Dr Priyanka Arland
Aditya Mittal

MBA HHM 14-16


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